No-Show Reduction
Receptys.ai sends appointment reminders 24 hours and 1 hour before each appointment — on Telegram, or by email for patients who booked through your web chat — automatically, with no manual effort from your team.
The Problem
A no-show is not just an empty appointment slot. It is also the cost of the staff who prepared for the appointment, the treatment room that sat unused, and the waiting patient who could have taken that slot if you had known in advance.
For an aesthetic clinic with an average treatment value of $150 to $400, even two or three no-shows per week represent a meaningful revenue loss. Multiply that across a month, and it becomes one of the most impactful operational problems you can address.
Each no-show is a treatment that did not happen. The slot cannot be recovered after the fact.
Staff who prepared for an appointment, set up rooms, or pulled patient files have spent time that cannot be reclaimed.
If you had known a patient would not come, you could have offered the slot to someone on a waiting list.
Root Cause
The most common reason patients miss appointments is not that they changed their mind — it is that they simply forgot. A booking made days or weeks in advance does not stay top-of-mind, especially for busy patients with full schedules.
A second common reason is friction: the patient needed to reschedule but found it inconvenient to call during business hours, so they did nothing and did not show up. A reminder tackles the first problem directly, and it prompts the patient to get in touch about the second.
The Solution
Automated reminders address both. A patient who receives a clear reminder the day before is less likely to forget. A patient on Telegram who needs to reschedule can reply in the same chat, and the AI hands them to your clinic team — no need to wait for business hours to get in touch.
The key is delivery channel. Patients who booked on Telegram get the reminder in an app they already use, in the same chat where they booked. Patients who booked through your web chat and gave an email address get it by email.
Delivery Channels
Patients who booked on Telegram get their reminder in the same chat where they booked, keeping the appointment in context. Patients who booked through your web chat get it by email, if they gave an address.
Patients who book through your clinic's QR web chat and leave an email address receive their reminder by email, with the service, time, and — where set — the practitioner and your clinic's phone number for any changes.
Telegram push notifications arrive immediately. Patients who booked with your clinic's Telegram bot receive the reminder directly in the app, with the service, time, and clinic name. To change the appointment, they reply in the same chat and the AI hands them to your clinic team.
Built-In Features
Every reminder includes the patient's appointment details — service, time, and clinic name. The day-before reminder asks patients who need to reschedule to get in touch: on Telegram they reply in the chat and the AI hands them to your clinic team; the email version gives your clinic's phone number.
Patients do not change bookings themselves — every cancellation or reschedule goes through a person at your clinic. Your team cancels from the dashboard, which also removes the event from your Google Calendar, and books the new time.
What to Expect
Every clinic is different. These are the changes reminders are designed to make.
Fewer forgotten appointments
A reminder the day before and an hour before makes it less likely a patient forgets their slot.
A prompt to speak up instead of no-showing
The day-before reminder asks patients who cannot attend to get in touch, so your team can hear about it before the slot is lost.
A chance to refill the slot
When a patient gets in touch to cancel after a reminder, your team hears about it early enough to offer the slot to someone else.
No more sending reminders by hand
The reminder is sent automatically. Receptys does not record whether a patient confirmed, so any confirmation calls stay with your team.
Reminders run automatically from your first booking. 14-day free trial, no credit card required.
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