Front Desk Automation
The most time-consuming front desk tasks — answering inquiries, booking appointments, sending reminders — can all be handled automatically. Receptys.ai answers and books via Telegram, Instagram DM and Facebook Messenger, and sends reminders on Telegram and by email, so your staff can focus on the patients in front of them.
The Problem
At most aesthetic and dental clinics, the front desk spends a disproportionate amount of time on tasks that do not require human judgement. These tasks are repetitive, time-consuming, and prone to inconsistency — but they can all be automated.
What treatments do you offer? How much does Botox cost? Do you have availability this week? These questions arrive dozens of times per day.
Checking the calendar, offering slots, waiting for the patient to confirm, then updating the system — a process that takes 5–10 minutes per booking.
Following up on unconfirmed appointments, sending reminders manually, and chasing patients who have not responded.
What We Automate
Receptys handles the complete front desk workflow for patient communication — from the first incoming message to the reminder before the appointment.
Instant responses to patient inquiries
Every question about services, pricing, and availability gets an accurate answer in seconds — at any hour.
Appointment booking and confirmation
The AI checks your live calendar, offers available slots, and confirms bookings without any staff involvement.
Rescheduling on patient request
Patients who need to change their time ask in the chat, and the AI hands them to your team to move the booking.
Reminders before appointments
Reminders are sent 24 hours and 1 hour before each appointment — on Telegram, or by email for web-chat patients — without manual effort.
Cancellation processing
Cancellation requests are handed to your team. Cancelling from the dashboard frees the slot for other patients and removes the calendar event.
Handoff to your team
When the AI cannot help, it hands the conversation to your team and stops replying until a staff member resolves the handoff.
Inquiry Handling
Receptys is trained on your specific clinic data — services, prices, promotions, FAQs, team, and operating hours. When a patient sends a message on Telegram, Instagram DM or Facebook Messenger, the AI answers from that information with no human in the loop.
This is not a scripted chatbot that only responds to exact keywords. Patients can ask questions in their own words and receive genuinely useful responses. If a patient asks something the AI cannot answer, it flags the conversation for staff follow-up.
Booking Automation
The AI checks your real-time calendar and presents available slots to the patient. Once the patient selects a time, the booking is confirmed and the calendar is updated instantly — with no staff member needed to manage the exchange.
Your team has full visibility. Every booking appears in the Receptys dashboard, and every conversation is there to read. Staff can step in at any point, and they handle the reschedules and cancellations the AI passes to them — but they no longer need to be involved in every booking.
Reminders
Every confirmed appointment gets two automatic reminders, on Telegram or by email for web-chat patients. They go out without any manual trigger — on schedule regardless of how busy your clinic is or how many staff are on duty.
The AI confirms the booking in the chat as soon as it is made, with the appointment details.
Sent the day before with appointment details and a prompt to get in touch if the patient needs to reschedule.
A final reminder an hour before the appointment.
For Your Team
When the AI handles inquiries, bookings, and reminders, your front desk staff are free to do what they do best: welcoming patients, supporting clinical procedures, and managing the in-clinic experience.
This is not about replacing your team. It is about removing the repetitive work that takes their attention away from the patients who are physically present. Staff who are not buried in Telegram messages are more present, more attentive, and more effective.
Getting Started
Setup requires no technical skills. A clinic manager can complete the entire configuration themselves.
Sign up for a free 14-day trial. No credit card required. Access the full feature set immediately.
Link your Telegram bot, Instagram DM or Facebook Messenger, then add your services, pricing, and hours.
Activate the AI and monitor from your dashboard. Every conversation and booking is tracked and visible.
14-day free trial. Self-serve setup. No credit card required.
Start free trial