24/7 Automation

Your Clinic Answers Patient Inquiries 24/7 — Even While You Sleep

No more overnight inquiry backlog. No more Monday-morning missed bookings from the weekend. Receptys runs continuously, responding to every patient message the moment it arrives.

Never miss an inquiryRead: After-hours capture

The after-hours gap

A large share of patient inquiries arrive outside clinic hours.

Patients browse Instagram at 10pm and message clinics immediately. Without 24/7 coverage, these high-intent inquiries sit unanswered until morning — when the patient has already booked with a competitor.

8pm–12am

Peak after-hours inquiry window

Patients are relaxed, scrolling social media, and making beauty decisions in the evening.

<10 min

Response window before patients move on

A fast reply is what keeps a high-intent inquiry from going cold.

First reply

Patients who get an answer first usually book first

Not the cheapest, not the most experienced — the first clinic to reply wins the patient.

The solution

Receptys is always on — so you do not have to be

Midnight inquiry, instant response

A patient messages at 11:43pm asking about laser pricing. Receptys responds straight away with accurate pricing from your service menu.

Weekend bookings without staff

Saturday and Sunday are among the highest-volume inquiry days. Receptys handles every message and confirms bookings while your team rests.

Public holiday coverage

Patients do not stop inquiring because it is a public holiday. Your AI covers every day of the year without additional staffing cost.

Morning dashboard summary

Staff arrive to a clean overview: every overnight conversation, confirmed booking, and flagged inquiry ready for review.

A day in the life

What 24/7 coverage looks like in practice

11:15pm
Patient inquires about Botox pricing on Telegram
11:15pm
AI responds instantly with accurate pricing and availability
11:17pm
Patient books a slot for Thursday 2pm
11:17pm
Booking added to Google Calendar. Confirmation sent.
9:00am
Staff arrive and review overnight activity in dashboard
9:00am
Three new bookings confirmed overnight. Zero missed inquiries.

What is covered 24/7

Complete inquiry coverage, around the clock

Pricing and service information for all treatments
Real-time calendar availability and appointment booking
Appointment confirmation and Google Calendar updates
Treatment FAQs and preparation/aftercare guidance
Promotion and discount code handling
Reschedule and cancellation requests handed to your team
First-timer detection and welcome offer delivery
Emergency escalation flagging for urgent patient issues

FAQ

24/7 automation questions

Does the AI really work 24/7 without any human involvement?

Yes. The AI runs continuously and responds to every patient message instantly — nights, weekends, and public holidays — without any human staff being online.

What types of inquiries can the AI handle after hours?

The AI handles pricing inquiries, service information, availability checks, appointment booking, treatment FAQs, and promotion questions. Reschedule and cancellation requests are handed to your team.

Will the AI make mistakes when booking after-hours appointments?

No. The AI books only from your real calendar availability. It cannot double-book or offer unavailable slots because it reads your live calendar at the moment of booking.

How do staff know what happened overnight?

All overnight conversations and bookings appear in the Receptys dashboard. Staff can review everything that happened while the clinic was closed and follow up on any flagged conversations.

Can I set different responses for out-of-hours messages?

Yes. You can configure business hours in the dashboard. The AI can acknowledge after-hours timing while still handling inquiries and bookings, or it can operate identically 24/7.

Explore more

AI Receptionist →AI Chatbot →Automate Booking →Blog →

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A single after-hours booking can be worth more than a month of Receptys. Self-serve setup.

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